SAFETY
* Adult supervision of all children is required at all times.
* We will provide a specially trained bounce house or slide staff member to set up, and take down your jump house or slide.
* Children in jump houses should be close in age. Divide children by ages and give each group their own time on equipment.
* Remove shoes before using jump bounce house, or slides.
* Keep all sharp objects away from inflatable units.
* Keep all pets away from inflatable jump bounce houses, and slide units.
* Keep all food, drinks and snacks away from bounce houses.
* Stay out of jump bounce houses and slides in strong wind or thunderstorms.
* Adult supervision of all children is required at all times.
* We will provide a specially trained bounce house or slide staff member to set up, and take down your jump house or slide.
* Children in jump houses should be close in age. Divide children by ages and give each group their own time on equipment.
* Remove shoes before using jump bounce house, or slides.
* Keep all sharp objects away from inflatable units.
* Keep all pets away from inflatable jump bounce houses, and slide units.
* Keep all food, drinks and snacks away from bounce houses.
* Stay out of jump bounce houses and slides in strong wind or thunderstorms.
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Frequently Asked Questions
Q: Does the price include set up and delivery?
A: Yes, although additional fees may apply for areas farther out.
Q: What is the Rental time, and does it include your set-up time?
A: The minimum rental period is 4 hours, but we have discounted rates if you need the event to be longer. We'll accommodate any special circumstances you
might have. Just call us. We arrive early to set-up so you get the entire rental time to play.
Q: When do you set-up?
A: That depends on how many rentals we have that day. Generally we arrive 1-2 hours before the rental time begins. If we have a lot of rentals that day, we may
need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the inflatable unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50' of the unit or a generator.
Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q: What are the power requirements?
A: Most of our rental items use a regular electrical outlet. The most important thing is that the outlet is dedicated to the rental, meaning no other devices are
plugged in. This is to ensure that the power is consistent and won't be interrupted by a circuit overload. If you are renting multiple items, we may need to several
options for possible places to plug in. If too many items are plugged in, the circuit breaker could "trip", causing power loss. Call us regarding any electrical
questions you may have.
Q: What about parks? Do parks have electricity?
A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. United Rentals is a great place
for generators, but for your convenience we can rent generators for your event at a reasonable cost. Unless you reserved a spot with the Parks and Rec
department, space at parks are first come, first serve. So get your spot early that day.
Q: What payments do you take?
A: Checks, or Cash (If paying by cash, please have exact change as our drivers do not carry cash.
Q: Do you require a deposit?
A: No, we do not require a deposit.
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing
will wear through the vinyl jumps. The area should be flat with no slope and clear of any sticks, rocks, sprinklers, animal waste, etc.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens
please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the
blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc. which can cost thousands of dollars. We
don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Q: What kind of supervision is necessary?
A: For the safety of all participants, we require you to provide at least one adult volunteer supervisor for each rental item at all times. Some of our larger items like
obstacle courses and slides require two or more adult supervisors. Accidents on equipment generally come from these two things: too many children on the unit
or the unit becomes unsecured. Supervisors regulate the flow of children entering and exiting the unit and monitor responsible play. They also check the
equipment stakes and tie-down ropes. If wind or power failure occurs, the supervisor makes sure all the kids exit the unit and prevent kids from re-entering. We
will give your volunteer supervisors a safety briefing so that they are properly trained. If you need Event Staff to supervise, we can provide them for an additional
fee.
Q: What is your cancellation policy?
A: If you need to cancel your event, there are absolutely no fees associated with canceling as long as it is done at least 30 days before your event. If cancelled
less than 30 days of event, your deposit cannot be refunded, but may be applied to a future date up to 6 months from original event date.
Q: What about rain and bad weather?
A: Please keep in mind that inflatables and equipment cannot be operated in wind over 20mph. Rain will not damage the equipment, but depending on the item,
may increase risk of injury. Keep a good watch on weather forecasts for your local area, as there are no refunds due to weather related changes after we leave
our warehouse to travel to your event. Simply call us at least one business day (Mon-Fri, 9am - 4:30pm) before your event to let us know you need to reschedule.
Still have a question?
Telephone
321 501 0342
Email
Familyfun_llc@yahoo.com
Q: Does the price include set up and delivery?
A: Yes, although additional fees may apply for areas farther out.
Q: What is the Rental time, and does it include your set-up time?
A: The minimum rental period is 4 hours, but we have discounted rates if you need the event to be longer. We'll accommodate any special circumstances you
might have. Just call us. We arrive early to set-up so you get the entire rental time to play.
Q: When do you set-up?
A: That depends on how many rentals we have that day. Generally we arrive 1-2 hours before the rental time begins. If we have a lot of rentals that day, we may
need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the inflatable unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50' of the unit or a generator.
Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q: What are the power requirements?
A: Most of our rental items use a regular electrical outlet. The most important thing is that the outlet is dedicated to the rental, meaning no other devices are
plugged in. This is to ensure that the power is consistent and won't be interrupted by a circuit overload. If you are renting multiple items, we may need to several
options for possible places to plug in. If too many items are plugged in, the circuit breaker could "trip", causing power loss. Call us regarding any electrical
questions you may have.
Q: What about parks? Do parks have electricity?
A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. United Rentals is a great place
for generators, but for your convenience we can rent generators for your event at a reasonable cost. Unless you reserved a spot with the Parks and Rec
department, space at parks are first come, first serve. So get your spot early that day.
Q: What payments do you take?
A: Checks, or Cash (If paying by cash, please have exact change as our drivers do not carry cash.
Q: Do you require a deposit?
A: No, we do not require a deposit.
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing
will wear through the vinyl jumps. The area should be flat with no slope and clear of any sticks, rocks, sprinklers, animal waste, etc.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens
please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the
blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc. which can cost thousands of dollars. We
don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Q: What kind of supervision is necessary?
A: For the safety of all participants, we require you to provide at least one adult volunteer supervisor for each rental item at all times. Some of our larger items like
obstacle courses and slides require two or more adult supervisors. Accidents on equipment generally come from these two things: too many children on the unit
or the unit becomes unsecured. Supervisors regulate the flow of children entering and exiting the unit and monitor responsible play. They also check the
equipment stakes and tie-down ropes. If wind or power failure occurs, the supervisor makes sure all the kids exit the unit and prevent kids from re-entering. We
will give your volunteer supervisors a safety briefing so that they are properly trained. If you need Event Staff to supervise, we can provide them for an additional
fee.
Q: What is your cancellation policy?
A: If you need to cancel your event, there are absolutely no fees associated with canceling as long as it is done at least 30 days before your event. If cancelled
less than 30 days of event, your deposit cannot be refunded, but may be applied to a future date up to 6 months from original event date.
Q: What about rain and bad weather?
A: Please keep in mind that inflatables and equipment cannot be operated in wind over 20mph. Rain will not damage the equipment, but depending on the item,
may increase risk of injury. Keep a good watch on weather forecasts for your local area, as there are no refunds due to weather related changes after we leave
our warehouse to travel to your event. Simply call us at least one business day (Mon-Fri, 9am - 4:30pm) before your event to let us know you need to reschedule.
Still have a question?
Telephone
321 501 0342
Familyfun_llc@yahoo.com